Christmas Survey

Surveys suck! I know because I have been guilty of imposing one or two onto people in my time as well. Designing them sucks, filling them out sucks, collecting the data sucks. Yet, inevitably this stuff sometimes is the only way to get a picture on some facts. A company that has this down to a T is obviously Adobe. There are times when it seems you are getting one of their customer surveys every week. Since we all are going to be terribly bored over the Christmas holidays, current After Effects product manager Todd Kopriva thought he’d give us another one.

I wish I could be more optimistic, but unfortunately it’s exactly the kind of survey that have made me fall from faith. Apparently the whole mess with the failed CC 2015 started with a similar survey in 2014 and everyone just wanted realtime playback. Too bad nobody seemed to have a clue or even a good idea on how to do it. In a way it always looked like the developers were only looking for confirmation on their already set plans and then they screwed up.

And of course one could also argue that what a user even more frustrated than me (Imagine that!) said on the Adobe forum is true: If you have to ask your customers on what to do next, then perhaps you have lost your way. For a while it already looked like that there’s no vision behind the whole affair beyond keeping the trains running, in a manner of speaking, and I’ve written many post about technical issues piling up, features being incomplete or dysfunctional. Like it or not, no doubt I will inevitably be writing similar posts next year. Some things are so thoroughly messed up, it might take another three years before we again have a level of reliability and stability like back with CS 5.5.

That much is at least true: Those old versions may have been single-threaded and slow, but neither did you have to put up with corrupted caches, weird Fast Preview and general GPU acceleration issues (beyond what I call an acceptable measure, that is) nor did they impose the inconvenience of having to use Adobe Media Encoder to render the simplest of an H.264 file for preview (not to mention that even that sometimes is impossible now with the many Dynamic Link issues also). Ah, Golden times…

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